Our Information
LEGAL INFORMATION
As a dedicated angler, understanding the nuances of carp fishing gear is crucial for optimizing your fishing experience. This page serves as a resource for essential information regarding the terms of service, privacy, shipping, returns, and refund policies related to DrCarpys.
Terms of Service
Our terms of service outline the rules and guidelines that govern your use of our products and services. It is essential to familiarize yourself with these terms to ensure a clear understanding of your rights and responsibilities as a customer. Key aspects include product usage, liability limitations, and dispute resolution procedures.
Privacy Policy
Your privacy is of utmost importance. Our privacy policy details how we collect, use, and protect your personal information. It is important to understand what data is collected during your interactions and how it is utilized to enhance your shopping experience. We adhere to strict data protection regulations to safeguard your information.
Shipping Policy
Understanding our shipping policy is vital for anticipating delivery times and costs. We currently ship exclusively within the United Kingdom, utilizing trusted couriers such as Royal Mail and DPD. Orders are typically processed within two working days, with delivery expected within 4-6 business days. It is advisable to check the shipping rates and any applicable conditions for free delivery on orders exceeding a specified amount.
Returns and Refund Policy
Our returns and refund policy is designed to ensure customer satisfaction. You have a 14-day window from the date of delivery to request a return, provided that items are unused and in their original packaging. Refunds are processed within 10 working days upon receipt and inspection of the returned item. It is important to note that certain items, such as opened bait products and used terminal tackle, are non-returnable due to hygiene and safety concerns.
For further details on these policies, please refer to the respective links:
By understanding these essential aspects, you can make informed decisions and enhance your carp fishing experience. For any further inquiries, please do not hesitate to reach out through the provided contact information.
