Contact information

Contact Us

Get in Touch

We’re here to help with product advice, order queries, trade enquiries and general support.

📧 Email: support@drcarpys.co.uk

We aim to respond within 24–48 working hours.

For order enquiries, please include your order number in your message.

Customer Support Hours

Monday – Friday

9:00am – 5:00pm (UK Time)

Closed weekends and bank holidays.

Returns & Order Issues

If you are contacting us about:

• A return
• Damaged goods
• A missing delivery

Please include:

• Your full name
• Order number
• Description of the issue
• Photos (if applicable)

This allows us to resolve matters quickly.

Trade & Wholesale Enquiries

For trade account enquiries, brand partnerships or distribution opportunities, please contact:

trade@drcarpys.co.uk

Company Information

DrCarpys & NwBait Lab Limited

Company Number: 17054815

Registered in England & Wales

Registered Office:

101 Bradshaw Brow

Bolton

ENG

BL2 3DB

United Kingdom

07724558964

Important Notes

We operate primarily as an online retailer.

We do not operate a walk-in retail store at our registered office address.